Prepare your customers for the summer
and reclaim your team's time 
High-bill complaints are the single biggest recurring disruption for electric utilities during peak seasons. They strain every part of your operation — from customer service to engineering, finance, communications, and public relations.
The Good News: It's Preventable
Utilities excel at calming upset customers. But what if you could easily prevent customers from getting angry when they get a bill they think is too high?

Our customized self-service tools proactively create a reality for your customers that is different from what they expect, eliminating the unpleasant surprise. No surprise. No confusion. No call is needed.
A Simple 3-Step Process
1.  Schedule a 20-minute online presentation
2.  Test your customized tools with a 30-day pilot
3.  Love the results? Subscribe and have them up and running within 24 hours
Deployment is Fast, Hassle-Free, and Risk-Free
•  No software to install
•  No setup fees
•  No access to your meter or billing data
•  No long-term commitment
•  Fully operational within 24 hours
Prevent high-bill complaints before they start — and reclaim your team's time.

About Drops & Watts
Drops & Watts provides utilities with customized self-service tools that effectively prevent high-bill calls, so their teams can stay focused on critical utility operations during peak seasons.

The company has been providing energy audit contracting and software services for electric and multi-service utilities for over 15 years. The field services department is located in Gainesville, Florida, and the software headquarters are located in Austin, Texas.
Don't just take it from us
Contact us


By Phone:
512-271-1648

By Mail:
PO Box 150956
Austin, TX 78715

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